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1. Information We Collect
Account Information
- Email address
- Name and display name
- Account credentials (encrypted)
Equipment Profile Information
- Primary printer brand and model
- Heat press type and model
- RIP software used
- Skill level selection
Usage Information
- Chat queries and conversations with SAGE™
- Query timestamps and frequency
- Weekly query count and total queries
- Session duration and activity patterns
Technical Information
- Browser type and version
- IP address
- Device information
- Operating system
2. How We Use Your Information
Service Delivery
- Provide SAGE™ troubleshooting and technical assistance
- Deliver equipment-specific recommendations based on your profile
- Personalize responses to your printer, heat press, and RIP software
Usage Management
- Track query limits and usage against your subscription tier
- Manage subscription status and account access
- Enforce fair-usage policies
Service Improvement
- Analyze usage patterns to improve SAGE™ responses
- Perform quality assurance and response accuracy optimization
- Identify common issues and expand the SAGE™ knowledge base
- Monitor and optimize system performance
Communication
- Send important account notifications
- Provide service updates and announcements
- Respond to customer support requests
3. Third-Party Services
Anthropic — Claude API
- Powers SAGE™'s AI processing and natural language understanding
- User queries are processed through Anthropic's API
- Subject to Anthropic's data-handling and retention policies
Wix Platform
- Provides authentication and account management infrastructure
- Manages user login and session access
- Stores user profile data in secure databases
Important: Belle Creata LLC does not sell, rent, or share personal data for marketing purposes. Any data shared with third-party services is strictly limited to what is required to operate SAGE™.
4. Data Storage and Security
Where Your Data Is Stored
- User profiles and account data: Wix secure databases
- Conversation logs: Belle Creata LLC servers
- Analytics data: Aggregated within Belle Creata LLC systems
Security Measures
- Industry-standard encryption (SSL/TLS)
- Secure authentication protocols
- Regular security assessments and updates
- Role-based access controls limiting employee data access
Conversation Retention
- Chat conversations retained for up to 365 days
- Retention settings may become user-configurable in the future
- Logs are used for quality assurance and service improvement
While we implement reasonable safeguards, no electronic transmission or storage method is 100% secure. We cannot guarantee absolute security of your information.
5. Your Privacy Rights
In accordance with GDPR, CCPA, and other applicable privacy regulations, you have the following rights:
Right to Access
- Request a copy of your personal data
- Receive information on how your data is processed
Right to Deletion
- Request deletion of personal data
- Requests processed within 30 days
Right to Data Portability
- Request export of your data in a machine-readable format
- Transfer your data to another service
Right to Correction
- Request correction of inaccurate data
- Update profile information at any time via your account settings
Right to Opt-Out
- Opt out of non-essential analytics tracking
- Unsubscribe from marketing communications
To exercise any of these rights, email [email protected] with the subject line "Privacy Request". Include your account email and specify which right you wish to exercise. We respond within 30 days.
6. Cookies and Tracking
Essential Cookies
- Authentication cookies required for login and session management
- Required for SAGE™ core functionality — cannot be disabled
Analytics Cookies
- Help us understand user interaction and improve the service
- Can be disabled via your browser settings
What We Do Not Use
- No third-party advertising cookies
- No cross-site tracking
- No sale of cookie data
7. Data Retention
Active Accounts
- Profile data retained while the account remains active
- Conversation history retained for up to 365 days
- Usage metrics retained for subscription management and analytics
Inactive Accounts
- Accounts inactive for 2+ years may be reviewed for deletion
- Users will be notified prior to any data removal
Deleted Accounts
- Personal data removed within 30 days of deletion request
- Aggregated, anonymized data may be retained for analytics
- Backup systems fully purged within 90 days
Query Logs
- Retained for 365 days
- Used to enhance SAGE™'s knowledge base
- Anonymized after the retention period
8. Children's Privacy
- SAGE™ is intended for individuals 18 years of age or older
- We do not knowingly collect data from minors
- Accounts identified as belonging to users under 18 will be deleted
- Parents or guardians may contact [email protected] with concerns
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in business practices, technology updates, or legal and regulatory requirements. Significant changes will be emailed to registered users and the "Last Updated" date will be revised. Continued use of SAGE™ after changes are posted constitutes acceptance of the updated policy.
10. Contact Information
For questions or privacy-related requests:
Belle Creata LLC
Email: [email protected]
Location: Minnesota, USA
We aim to respond to all privacy inquiries within 30 days.
By using SAGE™, you acknowledge that you have read, understood, and agree to this Privacy Policy and the collection, use, and disclosure of your information as described herein.